Keep Your Business Running Without Interruptions
Technology is the backbone of modern businesses. Our Annual Maintenance Contract (AMC) services are designed to ensure your IT infrastructure, security systems, and communication networks remain reliable, secure, and fully operational throughout the year.
Whether you’re a small office, growing business, or established enterprise, our AMC solutions provide proactive maintenance, expert technical support, and scheduled system inspections to minimize downtime and maximize productivity.
What Our AMC Service Covers
Our maintenance services can include:
- Desktop & Laptop Maintenance
- Server Monitoring & Maintenance
- Network Infrastructure Support
- Printer & Peripheral Maintenance
- IP Telephony & Telephone System Support
- Access Control System Maintenance
- CCTV System Maintenance
- Remote Technical Assistance
- Preventive Maintenance Visits
- Performance Monitoring & Troubleshooting
Suitable For
- Apartments & Residential Properties
- Villas & Townhouses
- Small Offices & Startups
- Retail Shops & Showrooms
- Clinics, Salons & Service Centers
Why Choose Our AMC Service?
Proactive Maintenance
Regular inspections and preventive maintenance help identify potential issues before they become costly problems.
Expert Technical Support
We use premium cabling products and networking components for maximum reliability and performance.
Reduced Downtime
Fast issue resolution keeps your business operations running smoothly and efficiently.
Cost-Effective IT Management
Predictable maintenance costs eliminate unexpected repair expenses and reduce operational risks.
UAE-Wide Coverage
Professional support services available across the United Arab Emirates.
Silver
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Support for Up to 4 Users
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Maintenance for 4 PCs & 4 Laptops
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Server, Network & Printer Support
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CCTV, Access Control & Telephony Maintenance
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4 On-Site Visits + 5 Remote Support Sessions Monthly
Gold
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Support for Up to 10 Users
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Maintenance for 10 PCs & 5 Laptops
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Server, Network & Security Management
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Email & Domain Hosting Assistance
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1 Scheduled On-Site Visit Monthly
Diamond
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Support for Up to 16 Users
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Maintenance for 16 PCs & 16 Laptop
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Advanced Server & Backup Management
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Cybersecurity & Vulnerability Protection
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Monthly Performance & Security Reports
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2 Scheduled On-Site Visits Monthly
Enterprise
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Support for 20+ Users
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Scalable Device & Printer Management
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Multi-Server & Disaster Recovery Support
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Multi-Branch Network Management
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Dedicated Account Manager
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Unlimited On-Site Support Visits
Our Support Process
1. Assessment
We review your existing infrastructure and identify maintenance requirements.
2. Preventive Maintenance
Scheduled inspections and optimization to ensure peak performance.
3. Remote Assistance
Quick troubleshooting and issue resolution through remote support.
4. On-Site Support
Dedicated technician visits for physical inspections, repairs, and maintenance.
5. Continuous Monitoring
Ongoing support to maintain system reliability and business continuity.
Client Feedback
“KNH IT helped us upgrade our network infrastructure and provided excellent ongoing support. Their team was responsive and professional.”
“We were very satisfied with the CCTV installation and networking work completed by KNH IT. The project was delivered professionally and on schedule.”
“The KNH IT team provided reliable IT support and quickly resolved our technical issues. We highly recommend their services.”
Exceptional service from start to finish. The KNHIT team understood our requirements quickly and delivered scalable, secure, and cost-effective solutions on time. Highly recommended for any growing business.
We’ve worked with several technology providers before, but KNHIT stands out because of their technical expertise and customer-first approach. The solutions they implemented significantly improved our workflow efficiency
Frequently Asked Questions
Our AMC service includes preventive maintenance, scheduled site visits, remote technical support, troubleshooting, and maintenance of covered IT, networking, security, and communication systems based on the selected package.
AMC customers receive up to four scheduled on-site maintenance visits per year (one visit per quarter). Additional visits can be arranged upon request and may be subject to additional charges.
Technical support is available during business hours from 9:30 AM to 9:30 PM (UAE Time) through phone, email, and remote assistance channels.
No. The AMC covers maintenance and support services only. Any hardware, spare parts, accessories, or equipment replacement required will be charged separately and shall be borne by the client.
Yes. As your business grows, you can upgrade to a higher AMC package with additional coverage, devices, users, and support services at any time during the contract period.
Before subscribing to any AMC package, please review our Terms & Conditions to understand service coverage, support policies, exclusions, and customer responsibilities.
