KNH Information Technology

KNH Information Technology (KNHIT) is a leading provider of innovative IT, networking, surveillance, and automation solutions designed to help businesses operate smarter, safer, and more efficiently. 

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AMC Terms & Conditions

Annual Maintenance Contract (AMC) -
Terms & Conditions

1. Service Coverage

The Annual Maintenance Contract (AMC) provides preventive maintenance, technical support, and troubleshooting services for the systems and equipment covered under the selected AMC package.

2. Contract Duration

The AMC shall remain valid for the period specified in the selected package, commencing from the date of activation and payment confirmation.

3. Scheduled On-Site Visits

  • The AMC includes up to four (4) scheduled on-site preventive maintenance visits per year, conducted quarterly.
  • Additional site visits requested by the client beyond the included quota may be charged separately as per the prevailing ser

4. Remote Support

  • AMC customers are entitled to up to five (5) remote support sessions per month via phone, email, remote desktop, or other approved communication channels.
  • Unused remote support sessions cannot be carried forward to subsequent months.

5. Support Hours

  • Technical support is available during business hours only.
  • Support Hours: 9:30 AM to 9:30 PM (UAE Time).
  • Requests received outside business hours will be attended to on the next working day unless covered under a separate emergency support agreement.

6. Hardware & Product Replacement

  • The AMC covers maintenance, troubleshooting, and service support only.
  • Any replacement of hardware, spare parts, accessories, consumables, or equipment found defective or damaged shall be charged separately.
  • The cost of replacement products, components, and related materials shall be borne entirely by the client.

7. Exclusions

  • Hardware replacement costs.
  • Consumables such as toner cartridges, batteries, cables, connectors, or similar items.
  • Damage caused by misuse, negligence, accidents, unauthorized modifications, power fluctuations, fire, flood, or other natural disasters.
  • Third-party software licensing fees or subscriptions.
  • Major upgrades, installations, or relocation of equipment unless specifically stated in the selected package.

8. Client Responsibilities

  • Provide reasonable access to equipment and systems during maintenance visits.
  • Ensure availability of authorized personnel when support is required.
  • Maintain valid software licenses for all supported systems.

9. Service Limitations

Service response times may vary depending on the nature of the issue, location, availability of parts, and access to the affected systems.

10. Payment Terms

  • AMC services will commence only after full payment or as per the agreed payment schedule.
  • Failure to make payments on time may result in suspension of AMC services until outstanding amounts are cleared.

11. Contract Modification

The service provider reserves the right to modify AMC packages, service scope, pricing, and terms with prior notice to the client.

12. Termination

Either party may terminate the AMC agreement by providing written notice in accordance with the terms specified in the service agreement. Any services rendered up to the termination date shall remain payable by the client.

13. Governing Jurisdiction

All AMC services shall be governed by the applicable laws and regulations of the United Arab Emirates (UAE).

By subscribing to any AMC package, the client acknowledges and agrees to these Terms & Conditions.